We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted. Return items will need to be shipped back at the customers expense but replacement items will be shipped at no cost.
You can always contact us for any return question at email@example.com.
If a game is rescheduled due to weather or for other reasons tickets will be transferred to this new date. If a customer cannot attend the new date they can request a voucher for a future game. No refunds are available.
If a game is played on its scheduled day, despite poor weather, refunds and vouchers will not be issued.
This are unique to each event. Please see the event pages for the most current info
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or custom replicas (long or short sleeves)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We will do this within 3 business days or receiving the product. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.